Natural South African Diamond Protea Ring

We work with the alphabetical sizing system, so the ring size you provide us will be a letter. The most accurate way to determine your ring size is to have it measured by a jeweller (you're always welcome to pop into our studio to have this done) but we understand this is not always possible so we've put together a guide to help you determine the ring size needed.

Please note that if you choose to measure your finger at home and the measurement is not correct, we cannot take responsibility inaccurate sizes and there may be additional sizing fees. Download printable ring sizing guide here. Please ensure you use this guide when measuring ring sizes at home. Please note the required size in the box provided before checking out.

As mentioned we cannot take responsibility for incorrect sizes supplied when ordering but we will happily exchange a ring for the correct size or size the ring ordered, depending on what ring is ordered and what the new required size is. Rings ordered with sizes bigger or smaller than our standard range sizes cannot be exchanged and will require sizing should the incorrect ring size be ordered. Resizing rings is a specialised process which takes considerable time because of this a resizing fee will be incurred. The fee for resizing will depend on the design and the number of sizes the ring needs adjusting. Please confirm this before purchasing if you are concerned. Return courier costs are the responsibility of the customer.

BOTANICA STUDIO

375 Albert Road
The Old Biscuit Mill
UnitA203
Woodstock
Cape Town
Western Cape
7925
South Africa

Studio Selection Returns Policy

Due to the custom nature of our Studio Selection range we cannot accept any returns or exchanges and do not offer refunds on these orders. Please ensure you are satisfied with the specifications laid out in the product description and your selection before purchasing a Studio Selection piece. Should you have any questions please reach out before finalising your purchase.

Should it turn out that the ring size supplied was not correct and the ring needs additional sizing please reach out to us to discuss the sizing adjustments. Ring sizing may incur additional charges depending on the amount of sizes and the scope of the work needed to size the ring.

Customer satisfaction is the highest priority for us and we take great care to only send a piece if we are completely happy with the quality. In the unlikely event that a manufacturing defect is noticed, please report it to us immediately and return the item to our studio for an assessment within 30 days of collection or courier delivery. Due to the unique nature of each jewellery piece, any perceived defects are assessed on a case by case basis. Once the piece has been assessed we will discuss whether a repair or replacement is warranted.

Any courier costs associated with the return are the responsibility of the customer. Botanica will not be liable for any courier fees incurred. Due to logistics and costs of international returns we cannot accept any returns or exchanges on international parcels. Please reach out to us should you have any questions.

• Remove jewelry during physical activities and avoid wearing it in the shower.
• Avoid sleeping with jewelry on and be cautious of salt water and chlorine.
• Remove rings when engaging in household activities to reduce wear and tear.
• Have jewelry inspected and cleaned by a professional jeweler annually.
• Sterling Silver can tarnish, store it in a dry box or bag and clean with a polishing cloth.
• Gold and Rose Gold plating may wear off over time, we offer re-plating services.
• We cannot accept responsibility for damage once it has left the studio.