Yellow Gold And Rose Cut Diamond Protea Ring

We work with the alphabetical sizing system, so the ring size you provide us will be a letter. The most accurate way to determine your ring size is to have it measured by a jeweller (you're always welcome to pop into our studio to have this done) but we understand this is not always possible so we've put together a guide to help you determine the ring size needed.

Please note that if you choose to measure your finger at home and the measurement is not correct, we cannot take responsibility inaccurate sizes and there may be additional sizing fees. Download printable ring sizing guide here. Please ensure you use this guide when measuring ring sizes at home. Please note the required size in the box provided before checking out.

As mentioned we cannot take responsibility for incorrect sizes supplied when ordering but we will happily exchange a ring for the correct size or size the ring ordered, depending on what ring is ordered and what the new required size is. Rings ordered with sizes bigger or smaller than our standard range sizes cannot be exchanged and will require sizing should the incorrect ring size be ordered. Resizing rings is a specialised process which takes considerable time because of this a resizing fee will be incurred. The fee for resizing will depend on the design and the number of sizes the ring needs adjusting. Please confirm this before purchasing if you are concerned. Return courier costs are the responsibility of the customer.

BOTANICA STUDIO

375 Albert Road
The Old Biscuit Mill
UnitA203
Woodstock
Cape Town
Western Cape
7925
South Africa

Customer satisfaction is the highest priority for us and we take great care to only send a piece if we are completely happy with the quality. If you are not happy with a purchase and wish to return it please contact us immediately to discuss the issue and we will do what we can to rectify it and assess whether an exchange or replacement is applicable.

Items will need to be returned to us, unworn and in the original packaging. Please ensure all returns are done within 14 days of receiving your order. Courier fees are not refundable and any courier costs associated with the return are the responsibility of the customer.

We do not offer refunds but will offer an exchange or replacement depending on the specific concern. Custom orders, rings that have been sized, jewellery pieces that have been altered, pieces with initial engravings or orders with customisations cannot be returned, refunded or exchanged. Please ensure you are happy with all details of your order prior to be it being manufactured.

• Remove jewelry during physical activities and avoid wearing it in the shower.
• Avoid sleeping with jewelry on and be cautious of salt water and chlorine.
• Remove rings when engaging in household activities to reduce wear and tear.
• Have jewelry inspected and cleaned by a professional jeweler annually.
• Sterling Silver can tarnish, store it in a dry box or bag and clean with a polishing cloth.
• Gold and Rose Gold plating may wear off over time, we offer re-plating services.
• We cannot accept responsibility for damage once it has left the studio.